Blogs

Amazon announced last week that it will take on 2,500 new permanent staff in the UK this year, bringing its total number of UK employees to 14,000. Proof that Omni Channel done well creates jobs.

It takes a confident long term digital strategy and some well thought through risks, investment in business technology architecture and an obsessive focus on customer needs to make omni-channel [...]

Digitisation is transforming our world. Retail, Telecoms and Utilities are way ahead of the game, whereas some industries have started 2016 playing catch up. Did you miss the boat? Let’s hope [...]

The status quo is not an option in today’s digital world, and given that you and your business are facing significant change, The Change Directors have devised this 5 step process that you can [...]

Omni channel gives the customer a choice of how it wants to do business with your company and might jump from one channel to another during one transaction, opting for a different type of service [...]

Businesses embarking on a digital agenda are finding it devilishly difficult to recruit talent who have successfully completed Omni-channel transformation. While the online retail, distribution [...]

There used to be endless arguments about centralised and decentralised HR, but in the digital age I am not sure the traditional models work. High specialisation, rigid departments, chains of [...]

I am a serial interim. I like the mixed bag of variety, autonomy and flexibility and the chance to meet new people, learn about new products and cultures and share some of the lesson I have [...]

There’s a buzz phrase I am hearing everywhere at the moment – it’s ‘Design Thinking’. Design thinking starts with the customer and asks you to empathise with their needs. It helps focus all [...]

It’s that time of the year when sickness absence tends to rise for a variety of reasons. Coughs, colds, flu, general demotivation, SAD – it’s an expensive time for your business.