Archives

I’ve been reading a book recently by Marty Newman called Emotional Capitalists. It’s a good read and in it he suggests that Optimism is perhaps the number one quality that will help you develop [...]

When I first started work, the tea trolley delivered hot tea and snacks right to your desk, twice a day.  Its arrival around 10.15am was preceded by a cry from its driver, Ethel, ‘I’ve mashed’.  [...]

I have been working recently on pulling together a brilliant new people strategy for a really exciting company. I worked with a wonderfully talented HR professional and she very kindly posted a [...]

Amazon announced last week that it will take on 2,500 new permanent staff in the UK this year, bringing its total number of UK employees to 14,000. Proof that Omni Channel done well creates jobs.

It takes a confident long term digital strategy and some well thought through risks, investment in business technology architecture and an obsessive focus on customer needs to make omni-channel [...]

Digitisation is transforming our world. Retail, Telecoms and Utilities are way ahead of the game, whereas some industries have started 2016 playing catch up. Did you miss the boat? Let’s hope [...]

The status quo is not an option in today’s digital world, and given that you and your business are facing significant change, The Change Directors have devised this 5 step process that you can [...]

Omni channel gives the customer a choice of how it wants to do business with your company and might jump from one channel to another during one transaction, opting for a different type of service [...]

Businesses embarking on a digital agenda are finding it devilishly difficult to recruit talent who have successfully completed Omni-channel transformation. While the online retail, distribution [...]

There used to be endless arguments about centralised and decentralised HR, but in the digital age I am not sure the traditional models work. High specialisation, rigid departments, chains of [...]